The Help Guide

For Team Educators

A note to subscribers of the Founders' 10-seat package:

Our consulting group of early Salon Associate Accelerator subscribers
As a Founder you enjoy a very special rate – thank you! We appreciate your help so much!
The 10-seat package comes with ONE copy of the Educators Edition, available through your credentials.

Purchasing

Group purchasing means you can track the progress and quiz results for all your learners in one place.
You can assign Group Leaders to do that for you – it’s free.
Not everything in the shop supports groups. Make sure you’re buying the team version

Salon Associate Accelerator Packages

Salon Associate Accelerator seats are recyclable. Pick the package with as many seats as you’ll need at one time. And it’s easy to upgrade or downgrade month to month. Just tap “Subscriptions” in your profile.

2 associate seats + 1 educator seat
3 associate seats + 2 educator seats
4 associate seats + 2 educator seats
5 + 3
6 + 3
7 + 4
8 + 4
9 + 5
10 + 5

Need Additional Educator Seats?

Each Educator’s Seat includes the Educators Edition. It’s your trusty companion for the Accelerator – mostly the same but with the all-important milestone assessments and support tools.
Why should every educator have their own seat? Why not share? Educators mark their progress through the course too – very handy for busy salons.

🤑 Coupons, Store Credit, and Gift Card Codes

Enter your coupon code in the coupon field right under the order details on the checkout page

Checking Out

Check all the details of your order here.
Be sure to enter a unique name for your group at the bottom of the page. Accelerator subscribers – enter your salon name.

Managing Your Team

The info here applies to all groups.
For info specific to the Salon Associate Accelerator, check out the exclusive guide START HERE.

Your Profile

After purchase, tap “My Profile“ in the top navigation menu.
Here’s your home base, where you access your courses and manage your account and subscriptions.
There’s also a big, friendly “Group Management“ button. Tap that for all things team-related, like adding some people to your groups!

The Group Management Panel

At the top is a drop-down selector to choose which group you want to manage.
For Salon Associate Accelerator subscribers, you’ll see an associate group and an educator group named after your salon (or whatever you entered in that box at checkout)
If you purchase additional educator seats for the Accelerator, they will have their own separate group.

Adding Users

Select the group you want to populate
Tap the “Users” drop-down and select “Add multiple”, which works just like “Add one” but it’s faster ¯\_(ツ)_/¯

Sending the Invitations

Selecting “Add multiple” opens a window where you can add their info.
Enter the first name, last name, and email address for each member.
There’s no need to enter a password. The system takes care of that for you.
Tap “Add & Invite users” and the system instantly sends out the Welcome Emails.

They can’t find the Welcome Email? They can come to the site and request a password reset from the login window.
If someone already has an account, the email they get says they’ve been added to the group.
Wrong email address or made a typo? Tick the checkbox next to their name and tap “Remove user”.

Recycling Seats

Select a member’s checkbox and tap “Remove User”. The group will then regain one available seat.
The removed user’s account remains active, but they no longer have access to the group and courses.
Invite your new member as above.

Group Leaders

The Group Leader’s role is to keep learners accountable to their education goals.
Your educators must be added as Group Leaders to your learner group before they can view progress and quiz scores.
Select your learner group from the drop-down at the top of the screen.
Tap “Add group leader” and enter their info.
They will receive an email notification that they’ve been made a Group Leader.
You can add anyone as a Group Leader to monitor members’ progress and scores. They do not have access to the course material.
Group Leaders receive email notifications on learner progress. It’s important that they do not mark them as spam! Instead, they can simply unsubscribe.

You Are Good to Go!

That’s everything you need to get started!
See the first page of the Accelerator to get a feel for it.
Check out the first page of the Accelerator Educators Edition to get rolling in the right direction. So easy!

Reports

Ok! Time passes. Learners are learning. Probably. We should check on that. All Group Leaders in a group can check on member progress in that group. Three types of report are available in the Group Management Panel:

Course – see everyone’s overall progress in a course
Quiz – see everyone’s scores for a quiz
Progress – see one user’s detailed progress in the Learner Lookup

Hot Tip: Tap “In Progress” next to anyone’s name to instantly open their record in the Learner Lookup!

Course Report

From the Group Management Panel, tap “Reports” and select Course
Select Group and Course. Leaving Course blank will filter for all courses of that Group.
Tap Customize columns to show/hide available fields.
Each associate’s progress is shown as a percentage of the whole course.
Progress is logged when a user taps “Mark complete” or passes a quiz.

Quiz Report

From the Group Management Panel, tap “Reports” and select Quiz
Filter for the quiz you’d like to review.
All quiz attempts are displayed. Sort by column to compare attempts.
Tap on the little form icon in each row to open a popup with their full quiz details.

Progress Report

From the Group Management Panel, select Progress from the Reports drop-down.
Look up the progress for a particular learner.
Tap on a caret ” ∨ ” to drill down from course to lesson to topic or quiz.
Group Leaders can modify progress by checking or unchecking the boxes at the left.

Danger! Checking the box for a course marks the entire course as complete and instantly sends out the certificate! Do not tap “Confirm” unless you are certain!

If you do tap ‘confirm’ and change your mind, the only way to fix it is to uncheck the box for each incomplete segment. This is not something we can help you with!