• Enter coupon codes on the checkout page right below your order
• We suggest you copy/paste the code for accuracy.
• If you already have an active subscription with us, store-issued credits are automatically applied at renewal. No need to do anything.
• Questions? Get in touch.

• After purchase, your login credentials will arrive by email.
• Tap the login button at the upper right and enter your credentials.
• If you’re not redirected to your Profile page, tap “My Profile” at the upper right. That’s where it all happens.
• If you ever forget your password, you can request a reset from the login screen.

Your Profile Page

• Tap the course name to open it, or tap the arrow for progress info.
• If you are a Group Leader, you’ll see the Group Management button.
• Scroll down to manage your subscriptions and account info.

Progress

• The programs all look a little different but they work the same under the hood.
• Doing is the greater part of learning. By working along with the videos your knowledge retention goes from below 30% (passive watching) to above 75% (active learning).
• We love goals We love celebrating wins We love watching that little progress meter fill up
• When you’re confident that you’ve taken it all in, tap the “Mark Complete” button at the bottom of each page to tap in another win 

• The Group Management page is where you manage your team membership and monitor their progress. This button only appears after you’ve purchased seats for a group course.
• Find out everything you need in the Help Guide for Team Educators

• Downloading printable documents:
  • tap the image of the document to open it
  • we do not recommend printing directly from the browser – results are unpredictable. Download first.
  • depending on your device: right-click, two-finger tap, or touch and hold to open the image options
  • select “save image as”
  • be sure to save it somewhere you can easily find it

• Join the Salon Associate Accelerator community!
  For Accelerator owners and educators only. Connect with us and with other salons. Share your wins and your challenges!

Salon Associate Accelerator Community

• Salon Team Training.
  Not an Accelerator subscriber? No worries – tons of salons are connecting and sharing in the Salon Team Training group open to all. Please join us!

Salon Team Training

• Getting help.
  If these help docs haven’t solved your problem, please email. We respond to support requests as quickly as we’re able.

Contact Support

Canceling a Subscription

• Hey, let’s not make it weird. Sometimes you just gotta go. It’s cool.
• But we’ll always welcome you back.
• In your Profile, scroll down to the Dashboard section and tap “Subscriptions”

• Select the subscription you want to cancel
• Tap “Cancel” – there is no Confirm step, so be sure that you’re sure.
• Course access will end at the end of the current subscription period.
• Educators Edition access ends immediately – NOT at the end of your term.
• Associates will always have access to their progress and quiz results.
• Note that we cannot offer refunds for any subscriptions