THE

GREAT SALON

ASSESSMENT

Find out how your salon stacks up for long term sustainability

This should take less than 10 minutes. No need to overthink it. Be honest! You’re the only one who sees these, and if you can’t be honest with yourself… ¯\_(ツ)_/¯

After you get your results, make some tweaks at the salon. Small changes make a huge difference over time. Then come back in 3-6 months and see how your score has changed!

One change that makes for massive improvement is the training system. We like the Salon Associate Accelerator.

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Name*
What role do you have in the salon?*
Does every new client fill out a standard consultation questionnaire?
Does the team do check-in consultations with clients every visit?
Does your salon do weekly hands-on training?
Do you have someone in your salon who is the official go-to whenever someone is confused about a technique?
Does the salon bring in outside educators on at least a quarterly basis?
Are more than half of the stylists in your salon certified in design and finishing?
Is the whole team confident in men's styling?
If a stylist is away, can they lay out clear instructions for a client's usual cut and style for another stylist?
Can every stylist on the team replicate the haircut from any photo?
Are all your stylists confident with both palm-to-palm cutting *and* cutting on the back of the hand?
If a mistake is made in a haircut (by anyone), can every stylist on the team diagnose what created the problem and prescribe the solution?
Do you currently pay for education outside the salon for you and/or your stylists?
Does the salon have a training fund?
Does the salon keep an education calendar planned out at least six months in advance?
Does the salon have a clearly written and illustrated associate program for efficiently onboarding new hires?
Do you have a designated education manager?
Does at least one person in your salon take facilitation training?
Does anyone on the team (even you) struggle with in-house education sessions?
Does everyone educate guests on products and services throughout the appointment?
Is everyone focused on the client's haircare needs at least 70% of the time?
Does your team have a better than 20% referral rate?
Does everyone make a point of sharing clients’ final looks on social media?
Is more than 75% of your team booked out at least 3 weeks in advance?
Does your team only sell products when a client specifically asks for a recommendation?
Does the salon provide product knowledge classes on all new products that your salon carries?
Do consultations result in a retail sale at least 75% of the time for all team members?
Does anyone on the team feel like selling retail products is being pushy?
Does the salon maintain at least a 25% retail to service dollar average?
Does your team update client records every visit?
Does everyone do a full consultation update with every client after six months?
Does the team regularly role-play consultations?
Does every new client get a personal call or text after their service?
Is there a written record maintained for every cut and color for every client?
Does the team meet weekly for education sessions?
Does your team spend a minimum of 8 hours a month on education?
Do you use a system for reviewing and discussing appointments and opportunities for add-on services and retail?
Does at least half the team write down and share their sales and personal goals?
Did the salon exceed its revenue goals last year?
Did the salon exceed its training goals last year?
Is pursuing advanced education part of your goals for the next six months?
Is everyone on the team setting goals and being held accountable?
Does your salon support personal and professional goal-setting for individuals and for the team?
Is everyone on the team a good fit for your salon culture?
Does everyone on the team have training in how to deal with conflict?
Is intimidation a factor amongst any team members?
Are you willing to be uncomfortable for sake of the opportunity to improve?
Does anyone on the team always seem to have an excuse for not meeting goals?
Are new hires profitable in less than four months?
Does the owner have to take clients to keep the salon profitable?
If the owner were gone for a month, would the standards slip?
This field is for validation purposes and should be left unchanged.

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